Please sign in to check the status of your order online(Order Tracking).

Use this text to answer questions in as much detail as possible for your customers.

Please allow 3-5 business days of processing and production time for your order to ship out.

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We apologize that you received the wrong item or a defective product. Send Email to get the return process started as soon as possible.

Yes, check it out here.

To cancel a scheduled flower order send an email to partyinavase@gmail.com Orders being cancelled or modified within 72 hours of the pick-up / delivery date may be ineligible for a refund or store credit. 

There are many factors which can contribute to how long an investigation can take, such as the number of intermediary banks involved in the payment journey, if incorrect details have been supplied, or if a bank is holding the payment.

We assure you that Kind Anima will continue to keep you updated on the progression of the investigation; each case is reviewed on a two-day basis.

Yes, we take the security of our customers' information very seriously! Our website is PCI-compliant and uses SSL technology and encryption techniques to ensure it is safe and secure to shop on.